Talking points this slide: Wire down report pole to house no sparking/arcing high traffic area across vehicle Photo clearly shows: meter base pulled off wall Customer repairs required Low wire across parking areas Wire laying on top of customer’s car Transformer fuse still closed Is the service still energized? Verified de-energized through meter ping Right resource (cut and roll truck) was sent to location (eliminating multiple trips by different work groups) and customer was contacted and left with instructionsġ7 Distribution Operation Centers – Storms Talking points this slide: Remote disconnect for safety - operator could clearly see primary wire (25kv) was down, but was it energized? Checked for outages in immediate area (none reported) Located closest available field resource (at least one hour away) Meter ping verification (meters indicated energized) Open closest up line SCADA device (hazard removed)ġ6 Distribution Operation Centers – Customer Photos 4 14,843 6403 2,872 Average 3% of events have photos (goes up in storms) Barrier: Dealing with FD dispatchers and they don’t want to give out fireman phone numbers Number of photos submitted by customers Average number of photos per event Number of text messages sent Number of events with photos *Values from Feb 2018 – Jan 2019ġ5 Distribution Operation Centers – Customer Photos We hear them, we see them, we respond to them. The ability to submit photos helps a customer feel empowered. Improves on existing communication between Operator and Customer Enhances safety with provided photos submitted from customers or first responders associated with emergency ticket Enhanced training for call center and affected Oncor employees and contractors Improves distribution of Damage Evaluation resourcesġ4 Distribution Operation Centers – Customer Photos WUPIT = Wire down, Unit on Site Process Improvement Tool New process for identifying and acting on potentially hazardous situations to the public. Text Oncor Interactive Voice Recognition (IVR) Call Center (CTA)ġ3 Distribution Operation Centers – Customer Photos 40TB daily (3.6 Million Meters) 15 minute intervals Transmitted to OMS Stored in Oncor’s Enterprise Data Warehouse (EDW) SCADA DATA Station RTUs Approx second intervals Transmitted to TMS & OMS Stored in Oncor’s Enterprise Data Warehouse (EDW)ħ Distribution Operation Centers – AMS & SCADAĬC&B Smart Grid Reports Web TXT Kubra (iFactor) OTS Workstations Spectrum Remote Terminal Units TMS Workstations Spectrum DMS Workstations Mobile Computers OMS In-Service I/Dispatch Net/Dispatch Mobile TC Distributed Automation DMS Spectrum Advanced Meter Systemįeatures AMS integration Dynamic ETOR calculations Event tickets & dispatching Fault LocatingĮTOR = Estimated Time of Restoration Historical Data Time to dispatch First responder queue, travel, and repair time Crew travel and repair time Real-Time Data Resource availability Weather conditions Location Cause Event workloadġ1 Distribution Operation Centers – ETOR Public Communication Outages reported from AMS, SCADA, Text Messages, Calls OMS (Outage Management System) maps Tracking of trucks & resources Electronic tickets Real time SCADA load readings Calculated load readings on EVERY device in OMS Fault Maps from CYME & Fault Locating (FLOC) Data Analytics Predicting weather damage, overloads, equipment failures Monitoring power quality, construction projects, and creating contingency plans Creating helpful tools for the operators & districtsĦ Distribution Operation Centers – AMS & SCADAĪMS DATA Approx. Outages reported via phone calls Paper maps & one lines Paper event tickets Experience & gut feel to determine load Priority switching to find faultsĥ Distribution Operation Centers – Presently Presentation on theme: "Distribution Operation Centers – Integrating Technology & Data Analytics FebruSpeaker(s): Mathew Tovar, PE Travis Kennedy, PE."- Presentation transcript:ġ Distribution Operation Centers – Integrating Technology & Data AnalyticsįebruSpeaker(s): Mathew Tovar, PE Travis Kennedy, PEĬentral hub for distribution outages Every distribution power outage comes through the DOCs An operator dispatches a resource to the ticket An operator will direct switching & perform remote operations East & West DOC Oncor has 2 DOCsĪgenda: DOC Operations of Today Data Analytics at the DOCsĤ Distribution Operation Centers – Historically
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